About the role
🎯 Atlys ’ mission is to enable every person on earth to travel freely. At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable. Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started. As a Store Manager at our Dubai store, you'll be the face of Atlys, welcoming walk-in travelers, helping them understand their visa options, and guiding them through the application process on the spot. You'll combine sales expertise with hands-on application support to deliver a seamless, in-store experience. You are a right fit, if you enjoy face-to-face interactions, can confidently pitch products, and take pride in turning a confused traveler into a delighted customer. The Job Welcoming walk-in customers and understanding their travel and visa needs. Assisting customers with visa applications on-site, ensuring accuracy and completeness. Educating travelers on visa requirements, timelines, pricing, and Atlys' value proposition. Resolving customer queries and concerns with empathy, patience, and professionalism. Following up with customers to keep them updated on their application status. Keeping the store presentable, organized, and aligned with Atlys' brand standards. Staying current on visa regulations, travel policies, and Atlys product updates. Identifying opportunities to improve the in-store experience and sharing feedback with the team. The Ideal Candidate Experience: At least 2 years of experience in a customer-facing or front-desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred. Visa & Travel Knowledge: Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination-specific entry regulations is a strong plus. Communication Skills: Fluent in English, with strong verbal and interpersonal skills. Proficiency in Hindi, Malayalam, and/or Tamil is highly preferred. Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time. Problem-Solving Ability: A proactive and calm approach to resolving customer concerns on the spot — whether it's a missing document, an urgent travel deadline, or an application error. Tech Savviness: Comfort using CRMs, digital application platforms, and support tools for efficiency. Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break). Attention to Detail: Accuracy in reviewing travel documents, verifying application details, and ensuring error-free submissions. Presentability: A well-groomed, professional appearance fitting a premium retail environment. What the hiring journey looks like First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat. Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible). Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys. We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)
