About the role
We are looking for a Director of Account Management with 5-8+ years of experience to lead and coach a team of Account Managers at a high-growth AI platform transforming industrial R&D. You'll join as a player-coach, managing 3-5 AMs while personally owning strategic enterprise accounts with books of business ranging from $1M to $4M. This role exists to remove our VP of Account Management from day-to-day team management, so we need someone who can operate independently with strong judgment from day one. The ideal candidate has managed enterprise accounts selling complex, technical products to technical buyers — ideally in an industrial or scientific context — and can hit the ground running without hand-holding.
What will you be doing?
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Coach and develop a team of 3-5 Account Managers through onboarding, renewals, stakeholder management, and commercial escalations
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Own strategic enterprise accounts as executive sponsor, driving retention and expansion outcomes across complex, multi-divisional customers
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Set the standards for how AMs handle customer communications, reporting, and value creation — ensuring urgency and quality across the book
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Navigate technical implementation challenges alongside scientific buyers, balancing product depth with commercial strategy
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Drive GRR/NRR targets and hold the team accountable to quota while personally unblocking the most critical account issues
About Uncountable
Science moves slowly — not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. Implementations Engineering is a small, high-velocity team — and every person here makes a real difference.
Required skills
Other roles at Uncountable
Job details
Salary
$170,000 - $220,000
Location
New York, United States
Experience
5+ years
Company
Funding
Total raised
$27M
Last stage
Series A
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.