About the role
We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.
We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.
Responsibilities (how we will measure success):
Ensure timely and successful renewal of client subscriptions and products
Identify and secure client loyalty, cross-sell and upsell opportunities to drive net revenue growth
Proactively identify at-risk client and ensure their retention
Work closely with other departments to deliver unified solutions and drive internal alignment for the client
Guide clients on subscription details
Serve as a direct point of contact for communication from clients
Tasks (what does the role do on a day-to-day basis):
Lead proactive client engagement to ensure client service loyalty and continuity
Communicate with clients in a professional, concise, and effective manner
Identify and flag any client concerns, if any, for immediate resolution
Liaise with operational teams to resolve client concerns
Maintain accurate and timely information within the company CRM database
Respond to retention and cross-sales conversations and provide accurate and detailed information to guide clients in the best way possible
Support and drive revenue retention and growth
Communicate product or service rollouts to clients as needed
Support ad hoc initiatives and tasks as needed
Who you are:
Experience in quota-carrying renewal/sales role
Strong client-facing acumen
Comfortable with proactive commercial conversations, not just reactive service
Excellent communication skills (managing escalations, managing difficult conversations)
Proficient in handling a high volume of accounts
Proven track record in preventing churn
Ability to work independently and in a team
Adaptability to a fast-paced and dynamic environment
Experience in process building and implementation will be an advantage
Our Benefits 🙌
Osome grows alongside you, but we already have a few perks:
Competitive salary
Multi-cultural environment to enhance your global perspective.
Learning opportunities and mentorship from peers and leaders
Remote working arrangement
Equal Opportunity Statement
At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.