About the role
Who are we looking for?
Axle is looking for a Customer Success Manager who will lead the successful onboarding, adoption, and ongoing success of our automotive clients, helping them integrate and operationalize insurance data within their workflows.
As a Customer Success Manager, you will own the Axle customer journey, ensuring clients are set up for long-term success and continue to expand their usage of Axle over time. You will work cross-functionally with Product, Engineering, Sales, and Partnerships to deliver seamless launches and scalable deployment processes while driving customer adoption and retention.
You will wear many hats and help build the operational foundation that powers Axle’s growth as we scale.
What will you be doing?
- Manage onboarding, training, and ongoing success for dealer and rental customers by building trusted relationships with decision-makers and daily operational users of Axle.
- Drive adoption and long-term engagement by helping customers integrate Axle into their operational workflows and ensuring they realize measurable value from the platform.
- Develop deep expertise in each client’s technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored guidance and strategic consultation.
- Support key partnership initiatives by leveraging adoption and usage metrics to drive retention, expansion, and long-term success across dealer and rental markets.
- Contribute to recurring partnership checkpoints, executive business reviews, and internal technical escalations; define and track KPIs to measure adoption, customer satisfaction, and revenue growth.
- Collaborate closely with internal Axle teams to analyze tools and workflows, identify adoption gaps, and implement new processes and methods to consistently exceed performance targets.
