About the role
Strategic Account Executive Role at Joyous Product Overview See what makes Joyous different to other tools Integrations Connect your favorite systems to Joyous AI Draft, chat, analyze, act. Effortlessly with AI Services Need expert help? We offer more than support. Try it free Try Joyous free for 30 days Get started arrow_forward Use Cases loyalty Customer Experience Use feedback for customer and delivery tune Cost Optimizer Use feedback for ops, change and IT auto_graph Growth Accelerator Use feedback for sales and product people Employee Experience Use feedback for HR & safety Basic For individuals Plus For teams Enterprise For organisations View pricing arrow_forward Teams Operations Field, dispatch, logistics & workforce Transformation Program, change & people leaders Digital & Tech IT, insights and innovation Sales Sales, account management & retail Product Marketing, product, research & design People & Culture HRBPs, engagement & training Safety & Risk HSE, compliance, legal & QA Service Delivery Ops, fulfillment & implementation Customer Success Onboarding, support & success Services Trade in Pricing Try it free Try it free Login Try it free Careers at Joyous Strategic Account Executive Location United States Employment type Full time Location type Remote Department Sales
About Us (The Short Version) Joyous , is a New Zealand founded cloud-based AI platform that helps organisations get actionable feedback from large audiences through private, one-on-one chats at scale. The platform then automatically delivers a detailed action plan for leaders to execute, with no manual work required. This combination of speed, scale, and AI automation makes Joyous a more efficient, engaging, and action-oriented alternative to legacy survey tools, and far more dynamic than traditional focus groups or interviews. With a globally distributed team of remote first employees Joyous is already working with some of the world's largest organisations, like AT&T, T-Mobile, Nokia, KFC, Taco Bell and Pizza Hut to name a few. While we are a highly collaborative group of like-minded humans, our team can work in the way that suits them best. Why This Role Rocks You’ll be joining one of the most exciting and fast-moving industries we serve - telco. This is an opportunity to learn from some of the best, build a foundation in enterprise sales, and grow your career in a high-performance, high-support environment. You’ll focus on building relationships with large telco and infrastructure brands, helping them discover how Joyous can transform the way they work. You’ll be surrounded by a world-class team who’ll coach, support, and cheer you on as you grow. What You’ll Be Owning (and Loving) Strategy, Alignment & Growth Generate and manage a robust pipeline of new opportunities across the Americas telco market. Identify and qualify prospects, build relationships with decision-makers, and develop strategies to win new logos. Collaborate with senior sales leaders to shape account plans and go-to-market strategies. Learn and apply Joyous’ value-based selling approach to align customer needs with our solutions. Sales Execution & Learning Drive outbound prospecting efforts, lead initial discovery conversations, and support enterprise deal cycles. Partner closely with the VP of Enterprise Sales and AVP to execute on pipeline and territory plans. Use MEDDPICC to understand and communicate deal progress with clarity and consistency. Keep HubSpot meticulously updated - accurate data means better coaching, forecasting, and results. Demonstrate persistence and curiosity in every interaction - you’ll learn the ropes by doing. Operational Discipline Build consistent habits for prospecting, outreach, and follow-up. Maintain disciplined pipeline hygiene and CRM accuracy. Use metrics and KPIs to guide your activity and track your progress. Adopt a structured rhythm of learning, experimenting, and improving each week. Communication & Collaboration Craft clear, confident outreach that resonates with executive audiences. Partner cross-functionally with Marketing, Product, and Customer Success to align messaging and solutions. Be transparent in your communication with teammates and leaders - we win as a team. Represent Joyous with professionalism, energy, and curiosity. A Bit About You You’re early in your sales career and eager to learn from experienced leaders. You’re motivated by growth, both personal and professional. You’re naturally curious, creative, and not afraid to pick up the phone. You have strong communication and relationship-building skills. You’re organized, data-driven, and love a good process. You thrive in fast-paced, collaborative environments. Experience in SaaS, B2B, or telco sales is a plus (but not required).