About the role
Comp: $180-220K OTE (uncapped) + equity
The Role
We're hiring our first US-based Solutions Engineer to own the technical relationship with customers - from first sales call through to successful implementation.
You'll be the technical expert prospects and customers rely on to understand how Kombo fits their stack, design their integration approach, and get them live. You'll work closely with our Sales team, and our CRO to close deals and with Product/Engineering to turn customer insights into product improvements.
This is a builder role. You'll help establish our US solutions team, create repeatable playbooks, and shape how we work with customers.
What You'll Do
Own the technical sales cycle
- Lead discovery and demos, translating customer requirements into integration designs
- Create technical proposals covering architecture, security, and implementation approach
- Partner with AEs to close complex deals with engineering and executive stakeholders
Drive implementations to go-live
- Own the technical relationship from POC to signed contract through production deployment
- Build implementation plans, troubleshoot API issues, and unblock customers directly
- Serve as the escalation point until customers are live and successful
Build the technical toolkit
- Create demo environments, code samples (Python, Node.js), and Postman collections
- Write integration guides, architecture diagrams, and troubleshooting documentation
- Develop sales collateral: security questionnaire responses to technical one-pagers
Scale the US solutions function
- Document repeatable playbooks for discovery, scoping, and implementation
