About the role
We are looking for a Partner Implementation Manager with 2-4 years of experience to serve as the technical expert and single point of contact between Uncountable's implementation org and our growing partner ecosystem. You'll start by learning the platform hands-on as an IC, then transition into overseeing partner-led implementations across enterprise R&D accounts in chemicals, materials, and adjacent industries.
What will you be doing?
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Spending the first ~6 months as a hands-on member of the implementation team, learning the platform and cutting your teeth on live customer engagements
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Transitioning to manage 3-5 (growing to 10-20) partner-led accounts, acting as the accountable internal point of contact
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Holding regular check-ins with partners, answering questions, resolving issues, and providing best practices on how to address customer use cases
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Collaborating cross-functionally with product, engineering, account management, and the implementations engineering team to support partner needs
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Building enablement infrastructure and training materials that allow partners to implement Uncountable independently at a high quality bar
Key Requirements
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STEM degree (chemical engineering, materials science, chemistry, or related field) with a meaningful understanding of scientific research workflows
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2-4 years of professional experience in enterprise software implementations, technical consulting, or as a researcher in industry
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Strong customer-facing soft skills — you must be comfortable presenting, coaching, and managing stakeholder relationships
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Willingness to roll up your sleeves as an IC first and build this function from scratch in an ambiguous environment
